Author: Paul Markovich

The Role of Small Business AI, Amidst a Challenging Economy

AI & Web Development

Small Business AI can help in the face of a challenging economy. Many small businesses are turning to innovative solutions to stay afloat and thrive. One such solution is the adoption of Small Business AI – Artificial Intelligence. According to the Verizon annual State of Small Business Survey, 45% of small businesses are exploring AI solutions to enable more time to be spent on core business operations.


This blog post delves into the current state of small businesses, the role of small business AI, and how it can help small business owners gain a new foothold in this very competitive market and propel them on their journey towards digital transformation.

The Current State of Small Businesses

Small businesses are currently grappling with economic challenges such as inflation and cybersecurity risks. To compensate for a shortage of workers, nearly one in five small to midsize businesses have implemented new systems or technology. Despite these economic concerns, small business owners report higher customer satisfaction (43%) and overall revenue (38%) now than in August 2022. This resilience is a testament to the adaptability and tenacity of small businesses.

The Role of Small Business AI

In this complex landscape, small businesses are exploring emerging technology, such as small business AI, to confront their challenges. AI is not just a buzzword; it’s a tool that can enhance customer service, strengthen marketing and sales, and drive growth. Aparna Khurjekar, Chief Revenue Officer, Business Markets and SaaS, at Verizon Business, notes the increasing interest in small business AI among small businesses. By adopting AI, small businesses can automate routine tasks, freeing up time to focus on strategic initiatives that drive business growth.

Optimizing Operations

One of the key benefits of small business AI is the ability to optimize operations. Small business AI can analyze data to forecast demand more accurately, ensuring the right inventory levels are maintained. It can also provide insights to adjust staffing and scheduling based on customer traffic patterns. For customer service, AI like chatbots can handle routine inquiries, freeing up human agents for more complex issues.

Enhancing Marketing and Sales

Small business AI opens up new possibilities for targeted marketing and sales campaigns. AI-powered tools can analyze customer data to identify trends and preferences. This allows small businesses to refine segmentation and tailor offers or recommendations to each segment. AI can also generate insights to optimize digital ad campaigns and web experiences. As a result, marketing spend is utilized more efficiently.

Driving Growth

By streamlining operations and boosting sales and marketing, small business AI creates tangible benefits for small business growth. According to a survey by SME lending platform BlueVine, over 50% of small business owners believe AI helps increase sales. The survey also found AI adoption led to a 27% increase in profits. Small business AI solutions make data-driven decisions easier for resource-constrained small businesses.

Preparing for the Holiday Season

As the holiday season approaches, more small and midsize businesses are expecting an uptick in demand — 63% compared to 56% last year. To address labor challenges and facilitate remote collaboration, these businesses are embracing technology. They are also finding resources and expertise in areas such as social media marketing to enhance their digital presence. The use of AI can further streamline operations during this busy period, ensuring businesses can meet increased demand efficiently.

AI-Powered Inventory Management

Small business owners are exploring AI-powered inventory management to optimize stock levels during seasonal peaks. By analyzing sales data and monitoring inventory, small business AI can provide actionable forecasts. Owners can then make data-backed decisions on inventory orders and shipments. This prevents overstock or stock-outs during the crucial holiday sales period.

Personalized Holiday Campaigns

Holiday marketing needs to resonate with customers. Small business tools empower owners to create targeted campaigns that speak to each customer segment. Previously collected customer data can be processed by AI algorithms to identify preferences and common attributes. Tailored messaging and product recommendations can then be shared across the customer journey. This personalization helps drive conversions during the competitive holiday sales season.


The key findings of the Verizon annual State of Small Business Survey highlight the challenges and opportunities faced by small businesses in today’s economy. Small businesses are encouraged to explore AI and other emerging technologies to navigate these challenges and seize opportunities for growth. It’s time to harness the power of small business AI to thrive in a challenging economy.

To your success,

Paul Markovich

Lead Developer